White-glove care

Service your watch

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White-glove care

Kept exactly as it should be

From a full movement overhaul to a crystal, a polish or a pressure test, our specialists handle the work with the same care we give every watch in the boutique.

Book a service

Tell us about the watch

Share a few details and a specialist will follow up with timing, next steps and an estimate before any work begins.

What to include

Brand, model and reference number
What the watch is doing, or not doing
When it was last serviced, if you know
Photos of the dial, case and clasp — text them to us anytime

Call or text (917) 909-4199

We typically reply the same day, Monday through Saturday.

Request service

Prefer to send photos now? Text them to (917) 909-4199

How it works

1. Tell us the issue

Send the reference, what the watch is doing, and a few photos. Use the form or text us directly.

2. We diagnose

A specialist inspects the piece and follows up with recommended work, timing and an estimate before anything begins.

3. Approve the work

Nothing is done without your say-so. You approve the estimate, then we service the watch with white-glove care.

4. Serviced and returned

We return the watch fully insured and tracked, or you collect it from the Houston boutique by appointment.

What we service

Full service

A complete movement overhaul, cleaning, lubrication and regulation, so the watch keeps time as it should.

Polishing and refinishing

Case and bracelet refinishing that respects original lines. We will tell you honestly when a piece should be left alone.

Crystal and parts

Crystal replacement, gaskets and common parts, fitted and tested before the watch leaves our hands.

Water resistance

Pressure testing and gasket replacement so a sports watch is actually ready for water, not just styled for it.

Inspected by a specialistEvery watch reviewed before work begins
Estimate firstNo work without your approval
Daily communicationA dedicated concierge, start to finish
Insured shippingTracked door to door, both ways

Watch service, answered

Full movement service, diagnostics, polishing and refinishing, crystal replacement and water-resistance testing. If you are not sure what the watch needs, send it through as a diagnostic and a specialist will recommend the work.

We service the same houses we buy and sell, including Rolex, Patek Philippe, Audemars Piguet, Richard Mille, Omega, Cartier, A. Lange & Söhne and Vacheron Constantin. If your watch is another brand, ask anyway — we will tell you honestly if we can take it on.

Yes. Nothing is done without your approval. After inspection we send recommended work, timing and a straightforward estimate. You decide what happens next.

Timing depends on the work and the parts required. A specialist will give you a realistic window with the estimate. If your request is time-sensitive, call or text (917) 909-4199.

Yes. We arrange fully insured, tracked shipping both ways. You can also drop the watch at our Houston boutique at 5625 Schumacher Lane by appointment.

Wrist Boutique is an independent dealer. We are not an authorized service center for Patek Philippe or the other brands we carry. Our specialists inspect every piece and handle service through trusted independent watchmakers. If manufacturer service is the better path, we will say so.

Yes. Our Houston boutique is open Monday through Saturday by appointment. Use the form above or call (917) 909-4199 to book a drop-off.

You are in good hands

Service with boutique care

Estimate before any work begins

Drop off in Houston or ship from anywhere. A specialist inspects the watch, walks you through the work, and returns it fully insured.

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