Shipping policy
Wrist Boutique LLC Shipping & Delivery Policy
Effective Date: August 27, 2026
This Shipping & Delivery Policy applies to merchandise shipped by Wrist Boutique LLC (“Wrist Boutique,” “we,” “us,” or “our”), including orders placed through wristboutique.com and orders completed directly with Wrist Boutique. This Policy is incorporated into our Terms of Service.
1. Domestic Shipping
Wrist Boutique offers complimentary expedited shipping on eligible domestic orders within the United States.
Depending on the order, destination, merchandise, security requirements, and availability, we generally ship using:
• FedEx Priority Overnight or a comparable overnight service;
• FedEx 2Day or a comparable two-business-day service;
• UPS Next Day Air or a comparable overnight service; or
• UPS 2nd Day Air or a comparable two-business-day service.
The specific carrier and service level are selected by Wrist Boutique based on the circumstances of the shipment. Customers may not be permitted to substitute a carrier, shipping account, delivery method, or delivery address after an order has been approved for shipment.
Complimentary shipping does not mean that a particular carrier, delivery date, or service level is guaranteed.
2. High-Value and Special-Security Shipments
Certain high-value merchandise or shipments presenting heightened security requirements may be transported using Malca-Amit or another specialized secure or armored logistics provider selected by Wrist Boutique.
Wrist Boutique determines, in its discretion and in accordance with applicable insurance and security requirements, when specialized transportation is appropriate.
Specialized shipments may be subject to different scheduling, delivery, identification, handoff, availability, geographic, or security requirements than standard FedEx or UPS shipments.
3. Processing and Estimated Delivery Times
For merchandise physically located at a Wrist Boutique domestic location, typical order processing time is approximately one (1) to three (3) business days, followed by approximately one (1) to two (2) business days in transit.
Processing time may include payment clearance, fraud review, identity or address verification, inspection, authentication, final quality control, packaging, insurance approval, and carrier scheduling.
Merchandise located internationally or requiring transfer from an international location typically requires approximately seven (7) to ten (10) business days for processing and transfer, followed by approximately one (1) to two (2) business days in transit after the merchandise is available for final shipment.
All processing, transfer, shipment, and delivery times are estimates unless Wrist Boutique expressly provides a written guaranteed delivery commitment. Internationally located merchandise may require additional time because of customs clearance, export procedures, import procedures, inspections, carrier scheduling, regulatory requirements, or other circumstances outside Wrist Boutique’s control.
4. Shipping Insurance and Packaging
Shipments are insured in accordance with Wrist Boutique’s applicable insurance arrangements and shipping procedures.
Merchandise is securely packaged and double-boxed where required by our insurance provider, carrier requirements, security procedures, or the nature and value of the merchandise.
Customers must not instruct a carrier to waive required delivery procedures, leave a package unattended, redirect a shipment, or otherwise modify delivery in a manner inconsistent with Wrist Boutique’s instructions or applicable insurance requirements.
5. Signature Required
A signature is required for all Wrist Boutique shipments.
Depending on the value and circumstances of an order, Wrist Boutique or its carrier may also require an adult signature, identification, direct signature, delivery to a verified recipient, carrier-location pickup, or other security measures.
A carrier’s attempted delivery does not constitute a failure by Wrist Boutique to ship or deliver an order where the recipient is unavailable, refuses to sign, fails to provide required identification, or otherwise does not satisfy the carrier’s delivery requirements.
6. Shipping Addresses and Changes
Orders will be shipped only to addresses approved by Wrist Boutique.
For security and fraud-prevention purposes, Wrist Boutique may require shipment to a verified billing address, verified business address, approved carrier location, or another address that Wrist Boutique has independently approved.
Requests to change or redirect a shipping address after payment or after shipment may be denied. Wrist Boutique may require additional identity, payment, or address verification before approving an address change.
7. Texas Sales Tax
Applicable sales tax will be collected on orders shipped or delivered to addresses in the State of Texas.
The amount of tax collected may depend on the delivery location, merchandise, transaction structure, and applicable state and local tax requirements.
For shipments to other jurisdictions, Wrist Boutique will collect sales or use tax where Wrist Boutique determines collection is required by applicable law.
8. International Shipping
International shipping availability is determined on a transaction-by-transaction basis.
International orders may be subject to additional shipping, insurance, handling, brokerage, or secure-logistics charges. Any applicable additional shipping charges will be communicated as part of the transaction where practicable.
Unless expressly stated otherwise in writing, all customs duties, tariffs, import taxes, value-added taxes, brokerage charges, customs fees, and other import-related charges are the sole responsibility of the customer.
These charges are not controlled by Wrist Boutique and may be assessed by governments, customs authorities, carriers, brokers, or other third parties.
Wrist Boutique is not responsible for increases or changes in duties, tariffs, taxes, brokerage charges, or other import costs occurring before or during customs clearance.
9. Customs and International Delays
International shipments and merchandise transferred from international locations are subject to customs and applicable import and export procedures.
Any processing or delivery estimate provided for an international shipment is an estimate only. Actual timing may differ substantially based on customs clearance, governmental inspections, documentation requests, duties or tariff processing, carrier procedures, destination-country requirements, holidays, or other circumstances.
The customer is responsible for timely providing any information, documentation, identification, tax number, import authorization, or payment required by the destination country’s customs authority or carrier.
Delays caused by the customer’s failure to provide required information or pay applicable import charges do not constitute a shipping failure by Wrist Boutique.
10. Carrier and Transportation Delays
Once merchandise has been tendered to a carrier or secure logistics provider, transportation and delivery operations are performed by independent third parties.
To the fullest extent permitted by applicable law, Wrist Boutique is not responsible for delays caused by circumstances outside our reasonable control, including:
• Weather or severe weather events;
• Aircraft delays, cancellations, or mechanical issues;
• Truck or ground-transportation delays;
• Carrier network disruptions;
• Missed connections or routing changes;
• Natural disasters;
• Customs or governmental delays;
• Security inspections;
• Labor disruptions;
• Accidents;
• Holiday or peak-season volume;
• Delivery restrictions;
• Recipient unavailability;
• Carrier operational issues; or
• Other transportation or logistics events outside Wrist Boutique’s reasonable control.
An overnight or two-day shipping service refers to the carrier service selected and does not constitute an unconditional guarantee by Wrist Boutique that delivery will occur on a particular date.
Nothing in this section limits any rights that cannot lawfully be waived, including any applicable requirements governing shipment representations and delays.
11. Lost, Stolen, or Missing Shipments
Wrist Boutique shipments are insured subject to the terms, conditions, exclusions, documentation requirements, and claims procedures of the applicable insurance coverage.
If a shipment is reported lost, stolen, missing, or otherwise not delivered, Wrist Boutique may initiate an investigation and insurance claim with the carrier, insurer, secure logistics provider, law enforcement, or other appropriate parties.
The customer agrees to reasonably cooperate with the investigation, including by providing statements, identification, documentation, police reports, affidavits, or other information reasonably required by Wrist Boutique, the carrier, or the insurance provider.
Any reimbursement, replacement, refund, or other resolution for merchandise lost or stolen during shipment will be processed following resolution and approval of the applicable insurance claim, subject to applicable law.
Submitting a report of non-delivery does not itself establish that a shipment was lost or stolen or automatically entitle the customer to an immediate refund while a carrier or insurance investigation remains pending.
12. Delivery Confirmation and Claims
Carrier tracking, delivery scans, signatures, photographs, GPS or location records, secure-logistics records, identification records, and other delivery information may be used to determine delivery status and investigate claims.
Customers should promptly inspect delivered packages for evidence of damage, tampering, opening, substitution, or missing contents.
If a package appears damaged or tampered with, or merchandise is missing, the customer should preserve the complete package, inner and outer boxes, labels, packing materials, documentation, and merchandise and contact Wrist Boutique promptly.
Customers should not discard packaging or shipping materials while a loss, damage, theft, or insurance claim is being investigated.
13. Refused and Undeliverable Shipments
If a shipment is refused, cannot be delivered because of an incorrect address, cannot be completed because the recipient is unavailable, or is returned because the customer fails to satisfy carrier, customs, identification, signature, duty, tax, or import requirements, Wrist Boutique may deduct or charge the actual shipping, insurance, secure-logistics, customs, brokerage, return-shipping, and other costs incurred, to the extent permitted by applicable law and the applicable transaction terms.
Refusal of delivery does not automatically constitute an approved return or cancellation.
14. Relationship to Return Policy and Transaction Terms
Shipping and delivery do not independently create a right of return.
Returns remain subject to the Wrist Boutique Refund & Return Policy and any transaction-specific terms, including Final Sale restrictions.
If an invoice, sourcing agreement, purchase agreement, or other transaction-specific written agreement contains shipping terms that expressly conflict with this Policy, the more specific written transaction terms control to the extent of the conflict, subject to applicable law.
15. Policy Changes
Wrist Boutique may update this Policy prospectively from time to time. The shipping policy applicable to an order is generally the version in effect when the applicable transaction is completed, together with any transaction-specific terms agreed to by the customer.
16. Contact
Wrist Boutique LLC
Texas, United States
Website: wristboutique.com
Customer Service: support@wristboutique.com